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Applying Process Improvement to Tackle Dealership Issues with Legal Implications

I have been fortunate to have the opportunity to speak to many of you at association conventions or dealer meetings.  During those presentations, I try to update you on key legal issues impacting your dealerships.  Although I hope that information is helpful, I want to also make the point that some of this information must […]

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Growing & Protecting Value through Process Improvement

I think I can safely make the following three statements about most dealers that have been in business for the past 10, 15 or 20 years or more: The business model has changed and forced you to change priorities and learn new skills. The legal and regulatory environment in which you operate is more complicated. […]

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